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Emergency maintenance
Under the Residential Tenancies Act, an urgent repair is an essential service that stops working, or damage that makes the property unsafe. Where a repair could cause injury or property damage it may be treated as an emergency, and the chat box will let you know if that's the case. If so, contact us straight away, even outside business hours. Examples include:
- Water pipes that have broken or burst
- A blocked or broken toilet, where there is no second toilet
- A serious roof leak
- A gas leak
- A dangerous electrical fault, such as a loose power point or live wire
- Flooding or rainwater getting into the property
- Serious storm or impact damage, such as a car hitting the garage
- Loss of gas, electricity or water supply to the property
- Failure of an essential service or appliance needed for water or cooking
- Hot water service failure
If you're facing any of these, tap Emergency in the chat or call us straight away on 022 103 3071.
Try these quick fixes first
Some common issues can be sorted in a few minutes. Have a look below before you log a request, it may save you the wait.
Contact Vector Gas faults on 0800 764 764 first to check if there's an outage. For a gas hot water system, check the pilot light is on and relight it using the instructions on the unit. You can also adjust the water temperature, this is usually covered in the same instructions.
If a plunger won't shift the blockage, try a drain cleaner such as Drano, following the instructions carefully as it's corrosive. Wear gloves and keep the room well ventilated. In many bathroom sinks and showers the drain cover lifts out, which makes it easier to clear the blockage by hand.
Contact your local water supplier to check for a fault or to report a roadside leak, they can also help you check for a leak if you've had an unusually high bill. In Auckland, call Watercare on 09 442 2222.
Contact your electricity supplier first to check for a fault or to see if the ripple relay was switched off overnight. In Auckland, Manukau and Papakura, call Vector faults on 0508 832 867; on the North Shore, Waitākere and Rodney, use the number on your power bill. Check the fuses and safety switch in the meter box, if the safety switch has tripped, reset it. If it trips again, turn off all power points, unplug appliances and plug them back in one at a time to find the faulty one. If it's your appliance you'll need to arrange the repair; if it belongs to the property, log a request with us.