How bonds work, and getting yours back in full

Where your bond sits

A bond is a security deposit, usually up to four weeks’ rent, that a landlord can ask for at the start of a tenancy. Crucially, it isn’t held by your landlord: it must be lodged with Tenancy Services, the independent government body, within the required timeframe. You should receive confirmation of lodgement, which means your money is held neutrally until the tenancy ends.

What it covers

The bond is there to cover unpaid rent, deliberate or careless damage beyond normal wear and tear, cleaning if the property is left dirty, or other costs you’re responsible for. It does not cover ordinary wear, faded paint, minor scuffs and worn carpet from everyday living are expected and can’t be deducted. Knowing this distinction is the key to getting your money back.

Getting it back in full

At the end of your tenancy, clean thoroughly, fix anything you caused, and compare the property against your move-in photos. Return all keys and confirm your forwarding details. When both you and the landlord agree, the bond refund is processed through Tenancy Services, often within days. Leaving the place as you found it is the simplest path to a full refund.

If there’s a dispute

If your landlord wants to make deductions you disagree with, ask for the claim in writing with evidence such as quotes or photos, and compare it to your own records. Many disputes settle once both sides see the facts. If it can’t be resolved, either party can apply to the Tenancy Tribunal, which makes a binding decision for a small fee.