Repairs that aren’t getting done

Put the request in writing

If a repair is being ignored, move it from conversation to a written record. Email or message your landlord or manager describing the problem, when you first reported it, and a reasonable timeframe to fix it. A clear paper trail does two things: it often prompts action, and it becomes essential evidence if you later need to escalate.

Know urgent from routine

Urgent repairs, no hot water, no heating, serious leaks, electrical or security faults, must be addressed promptly, and you can arrange an urgent fix yourself and seek reimbursement if the landlord can’t be reached after reasonable effort. Routine repairs should still be done in good time. Knowing which category your issue falls into shapes your options.

Escalating properly

If a written request with a fair deadline goes unanswered, you can issue a formal 14-day notice to remedy, requiring the repair within that time. If it’s still not done, you can apply to the Tenancy Tribunal, which can order the work and, in some cases, compensation. Tenancy Services can guide you through each step.

Never withhold rent

It’s tempting, but withholding rent to force a repair puts you in breach and can jeopardise your tenancy, even when the landlord is in the wrong. Keep paying rent and use the proper channels: written requests, formal notice, then the Tribunal. Following the correct process protects you and strengthens your position if it comes to a hearing.