Bond disputes and the Tenancy Tribunal

Try to resolve it first

When a bond refund is delayed or your landlord wants to make deductions you disagree with, start with a direct, written conversation. Ask for any claim in writing with evidence, quotes, invoices or photos, and compare it against your own move-in and move-out records. Many disputes evaporate once both sides lay out the facts side by side and see where they actually stand.

Understand what’s deductible

A landlord can claim for unpaid rent, deliberate or careless damage, or cleaning where the property was left dirty, but not for normal wear and tear. Faded paint, worn carpet and minor marks from everyday living aren’t your responsibility. Knowing this line clearly often resolves a dispute on its own, because many claimed “damages” are simply ageing.

Applying to the Tribunal

If you can’t agree, either party can apply to the Tenancy Tribunal, an independent body that hears tenancy disputes for a small fee. It’s designed to be used without a lawyer: you submit your evidence, the other side submits theirs, and an adjudicator makes a binding decision. Your photos, written communication and the bond lodgement record are your strongest evidence.

Prepare well

Good preparation wins cases. Gather your dated move-in and move-out photos, the ingoing inspection report, your tenancy agreement, and every relevant message in order. Present it clearly and stick to the facts. Whether the issue is a bond, repairs or rent, a calm, well-documented case gives you the best chance of a fair outcome.